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Device Registration

 
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walkerx
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Joined: Oct 21, 2009
Posts: 491
Location: South Yorkshire

PostPosted: Fri Jun 06, 2014 8:21 pm    Post subject: Device Registration Reply with quote

Well on checking mydashboard my 2598 LMT-D is asking me to register now, I thought this was done via Garmin Express

If I choose to 'register now' it then tells me to use GE to register it, but where in GE do you do that as thought it was automatic
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Kremmen
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Joined: Mar 03, 2006
Posts: 7036
Location: Reading

PostPosted: Sat Jun 07, 2014 5:22 am    Post subject: Reply with quote

I can't remember how I did mine.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :
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BigJohnD
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Joined: Aug 26, 2007
Posts: 391
Location: Glannau Mersi, Lloegr

PostPosted: Sat Jun 07, 2014 9:25 am    Post subject: Reply with quote

https://my.garmin.com/

You'll need to login/register.
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sussamb
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Joined: Mar 18, 2011
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Location: West Sussex

PostPosted: Sat Jun 07, 2014 10:38 am    Post subject: Reply with quote

That link will just return you to Express. To register delete your device from Express then reassociate it, you're asked at that point if you wish to register it.
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walkerx
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Joined: Oct 21, 2009
Posts: 491
Location: South Yorkshire

PostPosted: Sat Jun 07, 2014 12:23 pm    Post subject: Reply with quote

Done that 3 times and still same

also when click on tracker settings I get and error for this device, but my 2390 shows fine and so does the 3598 i've returned
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reyn
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Joined: Dec 31, 2003
Posts: 24

PostPosted: Sat Jun 07, 2014 7:34 pm    Post subject: Reply with quote

Just about to post exactly the same question, saw the answer so I deleted the device from Express and re-associated it making sure I used the same email I used to sign into myGarmin and now it shows up, thank you.
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sussamb
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PostPosted: Sat Jun 07, 2014 7:43 pm    Post subject: Reply with quote

walkerx wrote:
Done that 3 times and still same

also when click on tracker settings I get and error for this device, but my 2390 shows fine and so does the 3598 i've returned


Not sure what you mean by tracker settings?
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walkerx
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Joined: Oct 21, 2009
Posts: 491
Location: South Yorkshire

PostPosted: Sat Jun 07, 2014 11:50 pm    Post subject: Reply with quote

On my dashboard go to registered devices

Click on details for device then link for tracker details

On my 2390 and the 3598 it gives further info, but for 2598 iit throws up an error.
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sussamb
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PostPosted: Sun Jun 08, 2014 8:19 am    Post subject: Reply with quote

Only get device details showing in myDashboard if I connect a device Confused

Only place I can see any 'Details' for devices is in the myProducts tab. Then can't see anything about tracker details.
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walkerx
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Joined: Oct 21, 2009
Posts: 491
Location: South Yorkshire

PostPosted: Sun Jun 08, 2014 4:43 pm    Post subject: Reply with quote

on garmin website when logged in on the home section i've clicked 'my registered devices' which takes you to the 'myProducts' tab

on here I see my devices, with only the 2598 LMT-D showing as 'register now' as per the following image



if i choose 'register now' it tells me to use Garmin Express

if i click 'detail's it shows the following

Product details for your device are:
Product name: nüvi® 2598LMT-D
Serial number: xxxxxx
Unit Id: xxxxxx
Tracker ID: xxxxxx

Then 'tracker settings' and if click on it, you get the following message

Quote:
We’re sorry.
Something went wrong, and our site is temporarily unavailable. We’re already working to get things back on course.

You can try refreshing the page or find information about Garmin on these sites:


Which I know is wrong as it works for the other devices listed

Halfords are going to speak to Garmin for me, as Garmin have not replied to emails, and one from a few weeks ago they've finally replied apologising for the delay and to re-submit it if still having issues.
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sussamb
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Joined: Mar 18, 2011
Posts: 4454
Location: West Sussex

PostPosted: Sun Jun 08, 2014 5:17 pm    Post subject: Reply with quote

Well that's interesting ... I get something like your screen shot but just have Details alongside my 4 devices. No Tracker Settings.

What does it show on the devices where it does work?
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walkerx
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Joined: Oct 21, 2009
Posts: 491
Location: South Yorkshire

PostPosted: Sun Jun 08, 2014 5:33 pm    Post subject: Reply with quote

Just gives the following

Tracking Setup

Nickname xxxxxx

This nickname is for your display in your account only; it will not change the nickname on your device display.
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sussamb
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Posts: 4454
Location: West Sussex

PostPosted: Sun Jun 08, 2014 5:39 pm    Post subject: Reply with quote

Strange. Wonder why you get that and I don't. No idea what it could be from that info. Another Garmin mystery :-)
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walkerx
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Joined: Oct 21, 2009
Posts: 491
Location: South Yorkshire

PostPosted: Tue Jun 10, 2014 10:54 am    Post subject: Reply with quote

Well Halfords contacted Garmin for me regarding the issues I was experiencing in relation to the registration and the traffic information

They have managed to register the device to my account and Garmin advised that the incorrect information being received for traffic was because the device was not classed as registered on my account.

will see how this now works and that it doesn't think I have a super fast car that can travel 12 miles in 5 minutes Smile

i've also noticed that Garmin have classed the 2598 as purchased on my original purchase date for my 3598 even though halfords fully refunded me for it then charged me for the 2598
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