Update fails at speed camera update

sirteuk · Occasional Visitor Joined: May 13, 2014 Posts: 2

No matter what I do,antivirus and firewall on and off,my updates always fail at the speed camera update.My TomTom is the XL LIVE.I'm pulling my hair out!!
My laptop is running 8.1 windows.
Any help will be appreciated.
Thanks in advance.

PaulB2005 · Posted: Tue May 13, 2014 9:01 am Post subject:

Hi and welcome

First of all who's Speed Camera Database are you trying to update? PGPSW or TomToms?

Secondly any error messages or description of what exactly does happen?

sirteuk · Occasional Visitor Joined: May 13, 2014 Posts: 2

Andy_P · Posted: Tue May 13, 2014 3:37 pm Post subject:

Sounds like a corrupt download that's got "stuck".
Try deleting any speed cam files on the PC that are in Home's download cache.

Normally that's
C:\Documents and Settings\username\My Documents\TomTom\HOME\Downloads\complete\safetycamera (if Windows XP) or
C:\Users\username\Documents\TomTom\HOME\Downloads\complete\safetycamera (if Windows 7/VISTA)

They will be inside lots of folders for various countries. It's safe to delete the folders too.

Then re-download a fresh version using Home.
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