Sygic Traffic and Server Stability

ascarr · Occasional Visitor Joined: Feb 28, 2006 Posts: 7

I bought into the Sygic app for Android last week after having a good play with the free trial. Whilst the app itself looks great and on its own seems to work well, the broader service and reliability of Sygic themselves seems terrible. I subscribed to the western Europe map set and the traffic update service. In the last 24 hours I have had no connection to their server so no ability to download the maps I've paid for and no traffic. I'm off on a long drive today so Sygic have completely failed me.

Their actual website is up and down like a yoyo and I've had no response to questions from online support (when I could actually Login) or via their twitter account.

Does anybody know if Sygic are generally like this or are they having a terrible week? Seems that if you offer a service you expect customers to pay for you need to build in resiliance to support that service otherwise you're nothing more than a hobby outfit.

I really hope they are having a bad week but my gut is telling me I should have gone with copilot or waited for tomtom on android.

Interested to hear of other peoples experience.

M8TJT · Posted: Sat Aug 25, 2012 9:39 am Post subject:

Just checked. Website up, but seems loke traffic server is down, will not connect (Incorrect username/ password but it isn't). Don't know how common this is, but I havn't had a problem before but only just got the app a few days ago.

I have asked a couple of questions and they have been answered within hours by staff.

peterc10 · Posted: Sat Aug 25, 2012 10:51 am Post subject:

I have been using Sygic now for 3 years and have never had the problem. Mind you I don't use traffic. But I have never had a problem downloading maps. And I have just tried downloading a map and it is doing so now as I type.

How are you try getting the maps? It has recently changed. You now go into menu, my sygic, and then manage maps. I had a quick flash notification about log in failed or something but I just ignored it and kept going.
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M8TJT · Posted: Sat Aug 25, 2012 10:57 am Post subject:

You could be right there, I'm certain that the map download is done through Google Play, so obviously connection to that is no prob in your case. Traffic is done through a Sygic server which is where the OP is having his second problem. I can't get traffic either, well couldn't when I tried before Sad

ascarr · Occasional Visitor Joined: Feb 28, 2006 Posts: 7

Map downloads are done within the app. Google play gives you the app framework and a high level overview map but not the detailed road maps. You go into My Sygic within the app then download the country maps you have paid for.

This is the bit that was really frustating as I couldn't connect so couldn't download the map I needed combined with the fact I had no taffic also this morning really made my blood boil.

Everything looks to be ok at the moment and Sygic have finally acknowledged there is an ongoing problem on their support forum but the fact there was no ongoing communication was terrible. Why can these people get the childs play basics right? A quick post via their twitter account would have at least informed some of their customers of an ongoing problem and offerred some assurance.

Sygic is on a first and final warning from my perspective!

M8TJT · Posted: Sat Aug 25, 2012 7:10 pm Post subject:

If you think that they are uncommunicative, try TomTom Twisted Evil

ascarr · Occasional Visitor Joined: Feb 28, 2006 Posts: 7

Tomtom aren't great but a well worded letter of complaint got me in a conference call will their technical director and head of customer services 2 years ago. A full written apology and 2 years free live traffic camera and map updates, plus a new device followed.

Some may say I have unreasonably high expectations. My reply is I expect the service promised when I paid for it. I wouldn't expect anything less of my own customers/clients at work and won't accept anything less when I'm spending my own money.

M8TJT · Posted: Sat Aug 25, 2012 11:05 pm Post subject:

Well, as their servers are back up and have been for some time, have you got your maps and traffic connection? It's not bad when it works. Or perhaps you aught to write them a well worded letter Twisted Evil

ascarr · Occasional Visitor Joined: Feb 28, 2006 Posts: 7

Got the maps and traffic is working. As I said in The OP the app looks good, some of the routing seems a little sub optimal but it looks so far for me to be the best of the bunch, room for improvemnt but they look willing to listen to suggestions from long standing users.

However reliability of service is the big thing for me. Such a major failure in the first few days of me using the product has set a poor overall first impression which wasn't helped by comete lack of customer comms.

Hopefully I won't need to write the letter I hold out hope that I'll be using Sygic to navigate me on a 5k road trip in the US next year but I want to have confidence in a product well before if fly out.

aj2052 · Posted: Sun Aug 26, 2012 11:04 pm Post subject:

Rick-uk · Posted: Mon Aug 27, 2012 6:40 am Post subject:

The latest update did away with the separate app.
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